- Type Certification
- Level Foundational
- Time Months
- Cost Paid
Alvaria CX Suite (Noble Contact Center) Certified Professional
Issued by
Alvaria
Earners of the Alvaria CX Suite (Noble Contact Center) Certified Professional badge have demonstrated their knowledge of the core functions and implementation procedures including the administration of users, mapping configurations, creating outbound and inbound campaign objects, building basic Interactive Voice Response flows and designing campaign screens.
- Type Certification
- Level Foundational
- Time Months
- Cost Paid
Skills
- Basic Campaign Setup and Design
- Basic Interactive Voice Response Setup and Design
- Basic Scripting Configuration
- Blended Group Management
- Building Data Tables
- Campaign Configuration
- Dialing Filter Configuration and Management
- Inbound Group Management
- List Building
- Messaging Management
- Report Scheduling
- User and Agent Administration
- Wallboard Setup and Design
Earning Criteria
-
Passed the Alvaria CX Suite (Noble Contact Center) Certified Professional Exam