- Type Certification
- Level Intermediate
- Time Months
- Cost Paid
Alvaria CXP Partner Certified Expert - Install and Support
Issued by
Alvaria
Earners of the Alvaria CXP Partner Certified Expert Badge have the knowledge of Alvaria's CXP systems, and fundamental application development; have demonstrated their knowledge of CXP’s administrative capabilities unique to various deployment, such as management of users, servers, services, and sessions via the CX Commander and CX Designer. Earners have the knowledge of System architecture, general system installation and configuration and integration with Unified IP and the Evolution Portal.
- Type Certification
- Level Intermediate
- Time Months
- Cost Paid
Skills
- Ability to design and create multilingual applications
- Ability to design and create text based (SMS) applications
- Ability to monitor and analyze CX Servers & CX Services logs and trace files for troubleshooting
- Analytical capabilities through CX Commander
- Analyze a Prophecy integration into CXP for Premise
- Configure Data from External Resources
- Creation of Business Task on data collections for business end users
- Designing & Creating Chatbots
- Designing & Creating Interactive Voice Response Applications
- Designing & Creating Mobile Web Applications
- Dialog Flow Design
- Enable & Managing of CXP licensing for Premise
- Formatting Data Structures
- Identify Evolution tools and resources for Hosted
- Identify session partitioning and user session data
- Importing & Exporting Applications
- Installation and configuration of CXP for Premise Environments
- Integration of CXP with Alvaria Unified IP Environment
- Integration with Microsoft LUIS
- Integration with third-party entities
- Understand and usage of UX improvement with Context Cookies
- Understanding and Navigation of Evolution Portal for Hosted
- Understanding and usage of complex expressions
- Understanding and Usage of grammars and DTMF
- Understanding CXP Object Usage and Dialog Flow Logic
- Understanding HTML, XHTML & CSS
- Understanding Language semantics for Chatbot design
- Understanding of CXP Architecture for Premise, Hosted, and Cloud
- Understanding of Natural Language Understanding (NLU)
- Understanding of Object Oriented approach
- Understanding the CX Business UI
- Understanding the CX Commander
- Understanding & Usage of Expressions and Hyperlinks
- Understanding & Usage of JSON and XPATH mapping
- Understanding & Usage of Text to Speech (TTS) & Automatic Speech Recognition (ASR)
- Understanding & Usage of Web-drivers
- Understanding VoiceXML
- Use of CXP Developer for Hosted Environment
- Use of JavaScript in IVR Applications
- Use of Prophecy Media Server for Premise
- Utilization of CX Designer tools (Debug, Hotspot Analytics, and Simulator)
Earning Criteria
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Passed the Alvaria CXP Partner Certified Expert - Install and Support Exam