- Type Certification
- Level Intermediate
- Time Months
- Cost Paid
Alvaria Workforce Certified Expert
Issued by
Alvaria
Earners of the Alvaria Workforce Certified Expert badge demonstrated expert level of knowledge of the core functions of the Alvaria Workforce Suite of Products. Recipient is considered an expert in the configuration and administration of various Workforce functionalities. Expert level knowledge has been achieved in the options for Forecasting and Scheduling. Proficiency has been demonstrated using the tracking tools and the features of Intra-Day Performance and Official Schedule Optimizers.
- Type Certification
- Level Intermediate
- Time Months
- Cost Paid
Skills
- Administering Advanced Tracking Tools
- Administering Intra Day Performance
- Back Office Performance Administration
- Encompass Administration
- Fundamentals of Intra-Day Work Assignment
- Fundamentals of Multi Channel Scheduling
- Multi Channel Forecasting Administration
- Perform Workforce Alarms Administration
- Reserve Module Administration
- Staff, Contact and Schedule Allocation Administration
- Understands Forecast Parameters
- Workforce Empower Segment Export Administration
Earning Criteria
-
Passed the Alvaria Workforce Certified Expert Exam