Earners of the Alvaria Workforce Certified Master badge demonstrated their mastery of all functions of the Alvaria Workforce Suite of Products including software configuration and maintenance of Workforce Historical Databases. Recipient has mastered the options for Forecasting and Scheduling using Rosters, Templates, and Agent Preference-Based Options. Master level has been achieved in all tracking tools and the features of Intra-Day Performance, Schedule Optimizers, and Dashboards.

• Type Certification
• Level Advanced
• Time Years
• Cost Paid