- Type Certification
- Level Foundational
- Time Months
- Cost Paid
Alvaria Workforce Certified Professional
Issued by
Alvaria
Earners of the Alvaria Workforce Certified Professional badge demonstrated their vast knowledge of the core functions of the Alvaria Workforce Suite of Products. Recipient is skilled in Forecasting, Forecasting Scenarios and Scheduling via Rosters, Templates and Agent Preference-Based Options. Proficiency has been achieved in using all the tracking tools available and the features and benefits of Intra Day Performance and various Official Schedule Optimizers.
- Type Certification
- Level Foundational
- Time Months
- Cost Paid
Skills
- Auto Run Service Administration
- Employee Datacenter Module Administration
- Maintaining Historical Patterns in Forecasting
- Managing and Maintaining Forecasting
- Preference-Based Workforce Scheduling
- Roster-Based Workforce Scheduling
- Superstate and Shrinkage Administration
- Template Based Scheduling Administration
- Workforce Configuration and Administration
- Workforce Scheduling Administration
- Workforce Tracking Tools and Intra-Day Performance
Earning Criteria
-
Passed the Alvaria Workforce Certified Professional Exam