Earners of this badge will have the tools needed to perform tracking and real-time adjustments for your contact center. You will be able to anticipate and decide the appropriate actions based upon actual events and activities in your contact center environment. You will be able to complete short-term planning, intra-daily staff management and staff performance analysis. Finally, you will become familiar with the basic functionality of the Empower user interface and controls as well.

• Type Certification
• Level Foundational
• Time Days
• Cost Paid