- Type Certification
- Level Foundational
- Time Months
- Cost Paid
Aspect Unified IP Premise Certified Professional
Issued by
Alvaria
Earners of Aspect Unified IP Premise Certified Professional Badge have demonstrated their foundational knowledge of Aspect Unified IP and Advanced List Management as well as overall configuration of users, IVR (Interactive Voice Response), inbound routing, outbound routing, general configurations, reporting, administrative routing, and troubleshooting.
- Type Certification
- Level Foundational
- Time Months
- Cost Paid
Skills
- Advanced List Management Outbound Configuration
- Agent Desktop Administration
- Inbound Routing Configuration
- Interactive Voice Response Design and Call Flow
- Managing Historical Reporting
- Managing Real-time Reporting
- Outbound Routing Configuration
- Understanding Advanced List Management
- Understanding Aspect Unified IP
- Voicemail Administration
Earning Criteria
-
Passed the Aspect Unified IP Premise Certified Professional Exam