- Type Certification
- Level Advanced
- Time Months
- Cost Paid
Aspect Unified IP Premise Partner Certified Master - Install and Support
Issued by
Alvaria
Earners of the Aspect Unified IP Premise Partner Certified Master-Installer and Support badge have demonstrated their overall knowledge of Aspect Unified IP and Advanced List Management including installation and configuration. Partner earners have achieved master level in installation, system architecture, configuration, integration to logic flows and maintenance. Partner earners have mastered the system architecture, configuration, building logic flow as well as troubleshooting and maintenance
- Type Certification
- Level Advanced
- Time Months
- Cost Paid
Skills
- Advanced List Management Outbound Configuration
- Agent Desktop Administration
- Inbound Routing Configuration
- Installation And Configuration
- Installation Preparation
- Integration with Alvaria CXP
- Interactive Voice Response Design and Call Flow
- Maintenance and Troubleshooting
- Managing Historical Reporting
- Managing Real-time Reporting
- Managing Secure Sockets Layer Certificates
- Outbound Routing Configuration
- Telephony Configuration
- Understanding Advanced List Management
- Understanding Advanced List Management Architecture
- Understanding Aspect Unified IP
- Understanding Aspect Unified IP System Architecture
- Voicemail Administration
Earning Criteria
-
Passed the Aspect Unified IP Premise Partner Certified Master - Install and Support Exam