APMG Trainer Badge – Unified Service Management (USM)
Issued by
APMG International
Badge holders have the acquired the skills to teach Unified Service Management (USM) at Professional Level. They demonstrate a full understanding of the USM method and how it applies to service organizations.
Skills
Earning Criteria
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Badge holders have passed a multiple choice exam with an elevated score.
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Badge holders have been assessed for their ability to teach through observation by an experienced APMG Assessor.
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Badge holders been assessed for their ability to teach through observation by an experienced APMG Assessor.
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Badge holders have participated in a USM Professional course, or if they previously participated in the USM Foundation course, they have participated in a USM Professional Bridge course.
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Badge holders have been assessed for their understanding of USM and for their ability to explain USM to others, by an experienced USM Professional in a Train-the-Trainer course.
Standards
APMG Accredited Trainers have been assessed to the international best practice standard ISO 17024. In addition to having passed rigorous product knowledge interviews and training skills assessments, APMG Accredited trainers are continually monitored to provide exemplary course delivery to customers.