Strategic Service Institute - Service Management
  • Type Learning
  • Level Foundational
  • Time Weeks
  • Cost Paid
Additional Details

Strategic Service Institute - Service Management

Issued by Arizona State University

The Strategic Service Institute brings new knowledge, frameworks, and approaches into an actionable learning journey specifically for service foundations and strategic services leadership. Attendees examine operational frameworks and take steps to achieve implementation. SSI is a highly interactive program where participants bring their specific challenges, share current issues, and develop action plans to enable you and your team to lead and transform your service organization.

  • Type Learning
  • Level Foundational
  • Time Weeks
  • Cost Paid
Additional Details

Skills

Earning Criteria

  • This module provides participants a solid command of the key levers associated with service excellence. Moreover, this content provides a foundation for the Advanced Service Leadership Module.All team members with a hand in service design and delivery from the CEO to front line management, benefit from sharing a common foundational language pertaining to the tools in the “service toolkit” and how best to leverage them.