Handling Grievances in the Workplace
This course teaches skills and frameworks to build the capacity to communicate around and work through grievance issues with workers and employers and helps participants to develop problem-solving and analytical skills. It reinforce understanding of procedural fairness and participants learn strategies to problem solve and interpret relevant clauses in Awards and agreements.
- Type Learning
- Level Intermediate
- Time Hours
- Cost Paid
Earning Criteria
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Identify where handling grievances fits in the context of union values
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Identify responsibilities, power and interests of the employer and employee in grievance handling process
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Articulate and enforce the concepts of natural justice and procedural fairness
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Demonstrate listening and questioning skills to interview members
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Use the problem-solving framework to develop a union case
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Identify strategies to make grievances part of collectively building the union at the workplace
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Prepare a strategy to inform members of their rights