Change Management Subject Matter Expert

Issued by AWS Managed Cloud

Subject Matter Experts (SMEs) have a direct impact on improving customer experience by offering tier 2 support on the Operations Team. The earner of this badge has gained deep technical expertise in the mentioned AWS service and has a proven track record of improving customer experience by demonstrating the must-know technical depth of the service architecture. They exhibit the critical knowledge required to resolve complex cases, and apply their service knowledge to find technical solutions.

Type Validation
Level Advanced

Skills

Change Management
Critical Thinking
Dive Deep
Learn and Be Curious
SME
Technical Troubleshooting

Earning Criteria

Complete the service-specific curated learning path comprising of 300 level - advanced series
Clear the required milestones with mentor reviews to establish proven track record
Successfully clear the SME assessment