Service Supportability Improvement Hero
  • Type Validation

Service Supportability Improvement Hero

Issued by AWS Support Engineering

Recognizes Continuous Improvement or Business Relationship SXOs who go above and beyond to drive supportability improvements for their service, develop/refine tooling resulting in CX/CSE experience, KPI improvements, or other significant efforts resulting in service supportability improvements on a quarterly basis.

  • Type Validation

Skills

  • Bias for Action
  • Deliver Results
  • Dive Deep
  • Ownership

Earning Criteria

  • Service Support
  • Exceptional Contribution to Support Ops
  • Boosting the new SME's ramp-up