Good Work Skills: Improving Your Customer Service Skills

Issued by Badge Nation

Earners of this badge have explored the meaning and the benefits of providing excellent customer service in different sectors and the skills needed to do this.

Type Experience
Level Foundational
Time Hours
Cost Free

Additional Details

Skills

Communication
Confidence
Customer Service
Employability
Enthusiasm
Kindness
Participate
Personal Effectiveness
Professionalism
Rapport
Resilience
Training
Workshop

Earning Criteria

Earner has explored the importance of providing excellent customer service in the workplace, in different sectors, and has explored the skills needed to do this.
Earner has identified methods that support positive and effective communication with different types of customers and the barriers to effective communication. Earners have demonstrated this through reflective discussion around their learning activities.
152 Rockingham St, Sheffield City Centre, Sheffield S1 4EB
Available by application only, please contact the provider for more information.

Standards

Cities of Learning Badging Standard - Participate Layer

This badge has been mapped to the Participation Layer of the Cities of Learning Badging Standard. The earner has met expectations, can interact with learning and is able to join in with others.