- Type Experience
- Level Foundational
- Time Hours
- Cost Free
Market Hall Customer Experience Host - iHASCO Training
Issued by
Badge Nation
Earners of this badge have completed their iHASCO Training, which is essential learning for the job role of a Customer Experience Host.
- Type Experience
- Level Foundational
- Time Hours
- Cost Free
Skills
- Challenge 25
- Fire Safety
- Food Hygiene
- GDPR Compliance
- Health And Safety
- Inclusivity
- Manual Handling
- Online Learning
- Participate
- Safeguarding
- Training
Earning Criteria
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Earner has learnt about Food Safety and Food Handling by completing the ‘Food Allergy Awareness’ and ‘Food Safety & Hygiene (Level 2)’ modules. Earner can confidently apply their learning in the Real Ideas Café and Kitchen and understands the importance of food safety.
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Earner has learnt how to create a safe working environment by completing the ‘Health & Safety Essentials’, ‘Manual Handling’ and ‘Fire Awareness’ modules. Earner understands the procedures required to protect the physical safety of themselves as well as others when at work.
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Earner can safely work online when sending emails and handling customers’ personal details because of completing the ‘Cyber Security Awareness’ and ‘GDPR UK: Essentials’ modules. Earner understands the importance of confidentiality, data handling and the law surrounding this.
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Earner has learnt about the laws related to serving alcohol and the ‘Challenge 25’ policy as a result of completing the ‘Working in Licensed Premises’ module. Earner knows how to implement these laws at work and understands the consequences of breaking them.
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Earner can accommodate the array of customers and employees at Real Ideas. They understand how to create an inclusive environment by applying their knowledge from the ‘Equality, Diversity & Inclusion’ and ‘Safeguarding Adults (Level 2)’ modules that they have completed.
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This badge is only available to Students, Members or Employees.
Standards
This badge has been mapped to the Participation Layer of the Cities of Learning Badging Standard. The earner has met expectations, can interact with learning and is able to join in with others.