Conversational Capacity - Completed

Issued by Blanchard Australia

The holder of this credential has knowledge of how to engage in conversation when challenging topics or conflicts arise so they can make informed decisions and find the best solutions, even under high pressure. The holder of this badge has learned and practice to recognise when fight-or-flight reactions prevent listening and create discomfort in others, exploring diverse perspectives and listening to contrasting views as opportunities, creating more collaborative and result in positive outcomes.

Type Learning
Level Intermediate

Additional Details

Skills

Earning Criteria

Earner has completed all pre-program LAUNCH activities, namely Conversational Capacity video, Challenging Conversation and understanding my natural tendencies
Earner has attended Blanchard's "Conversational Capacity®" program and participated in a series of LEARN and PRACTICE activities to build confidence and competence in the application of skill.
Earner has successfully completed all MASTER implementation and sustainability post-program activities, namely completing the Conversational Capacity Worksheet, a Trigger Reaction journal and completing an Action Plan. to achieve long term behavioural change.