- Type Learning
- Level Intermediate
- Time Hours
- Cost Paid
Customer Experience
Issued by
Box Hill Institute
Earners of this badge have attained the knowledge to identify, assess and clarify customer service through effective communication techniques and provide quality customer service and satisfaction. Identify professional attributes of quality staff, understand stakeholder requirements analysis - who are they, what impact/influence do they have and how to communicate with them. Follow basic customer service principles and protocols and be familiar with innovative technology
- Type Learning
- Level Intermediate
- Time Hours
- Cost Paid
Skills
Earning Criteria
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Complete all course modules and interactive activities
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Successfully complete a series of quizzes to demonstrate understanding of the multiple factors involved in providing quality customer experiences
Standards
The Core Skills for Work Developmental describes a set of non-technical skills, knowledge and understandings that underpin successful participation in work. These skills are often referred to as employability or generic skills and include skills such as problem solving, collaboration, self-management, communication and information technology skills