This badge earner has successfully completed Call Design's 3-day Workforce Management Essentials course which covers the critical WFM principles that you need to know to successfully do workforce planning in a contact centre. The earner of this badge has learnt how to forecast, schedule and manage staff, as well as how to put a contingency plan in place and communicate results. Upon completion of the course, they have passed an online assessment.

• Type Certification
• Level Foundational
• Time Days
• Cost Paid