CallMiner Level I Analyst Certification

Issued by CallMiner

CallMiner offers a certification program ensuring analysts adhere to established methodologies and best practices. Level 1 evaluates category building, validation, and tuning skills along with scoring, and filter utilization.

Type Certification
Level Foundational
Time Hours
Cost Free

Skills

1. Analyze Score Building Competency
2. Analyze Content Building Competency
3. Category Building
4. Speech Analytics

Earning Criteria

Candidate must have fully completed official CallMiner Training or experience equivalent, along with 6+ months of full-time work using the Eureka CallMiner platform and a familiarity with contact center or service center operations.
Certification will be granted with a passing course score of greater than 80%.