The recipient of this badge has acquired the skills, competencies, and behaviours necessary for adeptly coaching individuals to provide exceptional customer service. They have practiced a 4-Step Coaching Model using a Coaching Conversation Framework that establishes and reinforces essential skills and behaviours for delivering outstanding customer service. These coaching abilities contribute to ongoing improvement and the confidence to embrace and share a service excellence mindset.

• Type Learning
• Level Foundational
• Time Days
• Cost Paid