Customer Focus - Mastery
Issued by
Capability.Co
Earners of the Customer Focus - Mastery micro-credential can focus on customer service requirements and acts proactively to raise the customer experience. They hold senior leaders accountable for improving the customer experience, incorporate balanced strategic targets for long term customer relationships and value, and conducts international research into customer experience trends and future developments.
- Type Validation
Skills
Earning Criteria
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Provided a reflection, artefacts and evidence on knowledge, relationships and experience that demonstrated the capability in action within a work setting.
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Successfully proved capability through an interview reflecting on their knowledge and experience, assessed and confirmed by an external, fully qualified assessor panel.
Standards
The Human Capability Standards identify the non-technical worker and leadership capabilities that are most important in future job profiles. The standards are based on over 25 years of international scientific and applied research with over 50 ASX50 and Forbes500 organisations.
Select Universities recognise Capability.Co micro-credentials for advanced standing or credit into accredited undergraduate and postgraduate program. Entry will be subject to satisfying any other stated course admission requirements set by the University