- Type Learning
- Level Foundational
- Time Hours
- Cost Free
Webex Customer Success Foundations
Issued by
Cisco
Exclusive program for Cisco employees to learn industry leading Customer Success practices. Earners of this badge have demonstrated a foundational understanding of the roles, responsibilities, and activities of a Webex Customer Success team member, including product knowledge, familiarity with day-to-day systems, tools, and operational processes, as well as the adoption methodology to drive successful customer adoption of the Webex product suite.
- Type Learning
- Level Foundational
- Time Hours
- Cost Free
Skills
- Business Drivers
- Business Strategy
- calculating business value
- Change Management
- Cisco
- collaboration specialist
- Customer Experience
- Customer Success
- define success measurement
- develop project plans
- develop use cases
- Drive Innovation
- drive successful outcomes
- Driving Execution
- end user communication
- Executive Sponsorship
- Life Cycle Management
- onboard users
- Project Management
- secure champions network
- secure leader sponsorship
- Stakeholder Management
- success stories
- Technical Readiness
- usage reports
- User Experience
- Webex
- Webex collaboration
- Webex Control Hub
- workplace integrations
Earning Criteria
-
Successfully complete the learning path and pass the assessment test.