Customer Management Excellence (CME) Certified Facilitator
  • Type Validation
  • Level Intermediate
  • Time Weeks
  • Cost Free

Customer Management Excellence (CME) Certified Facilitator

Issued by Colgate-Palmolive

Earners are Customer Management Excellence Certified Facilitators and will be champions of the Customer Development mindset, process and ways of working within the organization. Earners are able to understand and demonstrate the basics of in-person facilitation and adult learning principles to create an engaging learning environment, by applying Effective Presentation & Facilitation Skills, including the tools and technology available to help them facilitate.

  • Type Validation
  • Level Intermediate
  • Time Weeks
  • Cost Free

Skills

Earning Criteria

  • Complete the Strength Assessment Tool evaluation (total of 20 mins).
  • Attend the CME In-person Workshops to become more confident as you lead and manage customers (total of 20 hours).
  • Complete the Customer Planning template and the Live Role-Play.
  • Get Certified on the CME In-Person Train The Facilitator Workshops that includes: 1.5 days workshops + Facilitate a CME Section to demonstrate facilitation skills and knowledge of the CME Framework (total of 24 minutes facilitation).
  • Facilitate at least 3 CME sessions throughout the year.
  • Obtain above benchmarking results on Metric That Matter (MTM) (4.5 or above).