Hotel Front Office Training Certificate
Issued by
College of the Canyons
Explores the operations of the front desk and how to offer a quality guest experience from registration to check-out. Topics include processing guest arrivals and departures, handling guest complaints, bookkeeping, dealing with safety and security issues at the hotel, and overall customer service.
Skills
Earning Criteria
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NC.CSKL-004 Customer Service
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NC.VOC-004 Hotel Front Desk Training