Customer Liaison Officer - Online
Issued by
CTA Training Specialists
Earners of the Customer Liaison Officer badge have achieved the skills and knowledge required to meet legislative requirements when working in a gambling venue. They know how to actively assist patrons requiring assistance with gambling related problems and provide information to patrons regarding counselling services. They are able to actively assist patrons in providing information on self-exclusions and maintain relevant forms and registers pertaining to exclusions.
- Type Learning
- Level Foundational
- Time Hours
- Cost Paid
Earning Criteria
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The Customer Liaison Officer (CLO) course covers the skill and knowledge requirements common to Queensland.
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Has the skills to provide assistance to patrons and staff with gambling related problems.
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Has the knowledge to ensure venues comply with legislation regarding problem gambling.
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They are able to assist and take direction from gaming support and/or counselling services.
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Have the ability to assist patrons in providing information on self-exclusions and maintain all relevant forms and registers pertaining to exclusions.