Customer Service
Issued by
CTA Training Specialists
Earners of the Customer Service badge have achieved the skills and knowledge which covers various areas of Customer Service. They know how to handle customer complaints, understand the various types of communication, understand the importance of personal presentation and customer relations. They understand the different types of conflict and how to resolve them within the workplace.
- Type Learning
- Level Foundational
- Time Hours
- Cost Paid
Skills
Earning Criteria
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Knowledge checks and online assessment
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Has the knowledge and skills to effectively communicate and manage customer complaints
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Understands what good customer service and relations is and can effectively deal with customers.