RSG - QLD, WA, NT
Issued by
CTA Training Specialists
Earners of the Provide Responsible Gambling Services have achieved the skills and knowledge required to understand their obligations under the law in QLD, WA, NT. They know and have demonstrated the correct ways to assist customers to gamble within appropriate limits.
- Type Learning
- Level Foundational
- Time Hours
- Cost Paid
Earning Criteria
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Knowledge checks and online assessments, including a video assessment demonstrating how to implement responsible gambling practices and provide information and assistance to customers about problem gambling
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Has demonstrated knowledge regarding responsible gambling service procedures according to relevant state and territory legislation, industry, organisational policy and codes of conduct.
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Has shown the ability to communicate with appropriate personnel on gambling-related incidents, situations and their compliance with legislation and industry and organisational policy.
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Has the knowledge to ensure gambling environmental features support responsible gambling policies within the scope of own responsibility.
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Understands the need to provide accurate and appropriate information on problem gambling to customers on request.
Standards
The Customer Liaison Officer unit expands on the skills and knowledge learned in the unit SITHGAM001 Provide Responsible Gambling Services to assist venues and gaming staff meet the legislative requirements when working for or operating a gambling venue in Queensland.
The Customer Liaison Officer unit expands on the skills and knowledge learned in the unit SITHGAM001 Provide Responsible Gambling Services to assist venues and gaming staff meet the legislative requirements when working for or operating a gambling venue in Queensland.