IT Support Fundamentals

Issued by Cuyahoga Community College

Identify, use, and connect hardware components and devices. Install and support Windows Operating Systems. System configuration and troubleshooting for Mac OS, Chrome OS, Android, and Linux OS. Troubleshoot PC and mobile device issues and network issues quickly and efficiently. Identify and protect against device and security vulnerabilities. Install and configure laptops, other mobile devices, and support apps. Compare and contrast cloud computing concepts and set up client-side virtualization.

Type Learning
Level Foundational
Time Weeks
Cost Paid

Skills

Device Security
Hardware Troubleshooting
Software Installation
Software Troubleshooting

Earning Criteria

Obtain a grade of B or higher as a student at Cuyahoga Community College in EET 1035 - Operating Systems and Software for PC Technicians and EET 1055 - Computer Hardware Support OR a grade of B or higher in IT 2740 - Fundamentals of Client Operating Systems and Hardware for Cybersecurity.