World Class Customer Service

Issued by Dale Carnegie & Associates

The earner of this badge uses every client interaction as an opportunity to deepen brand loyalty and improve customer relationships. Possessing a positive attitude for service, the earner is able to transform complaints into opportunities and generally manage the customer experience.

Type Certification
Cost Paid

Additional Details

Skills

Analyse Customer Experience
Career Development & Professionalism
Collaboration And Teamwork
Dealing With Client Complaints
Interpersonal Skills
World Class Customer Service

Earning Criteria

Completion of the following courses: Attitudes for Service (3hr Workshop), Manage Customer Expectations (3hr Workshop), Outstanding Customer Service (1hr Webinar), and Transforming Customer Complaints into Opportunities (3hr Workshop)