Customer Service Support - Knowledge - Level 3

Issued by Digital Skills Agency

Earners of this badge have been assessed under a SFIA Foundation approved assessment scheme. They have demonstrated knowledge and understanding by passing a test of that knowledge, against a defined syllabus or body of knowledge, in Customer service support at SFIA Level 3: Managing and operating customer service or service desk functions.

Type Validation
Level Foundational
Time Months
Cost Paid

Additional Details

Skills

CSMG
Customer service support
SFIA
SFIA Foundation

Earning Criteria

The applicant has provided evidence to demonstrate that they have the knowledge necessary for the SFIA Professional Skill at the level badged.
The assessment for this badge is carried out under a SFIA Foundation approved scheme using approved assessment processes, applying approved assessment criteria and conducted by or overseen by a SFIA Accredited Assessor. Assessment would typically be demonstrated by successfully passing a test or some other evaluation.

Endorsements

SFIA Foundation

This badge is endorsed by the SFIA Foundation. The Digital Skills Agency of New Zealand operates a SFIA Foundation approved assessment scheme to issue digital badges that meets the requirements of the SFIA Foundation. Details can be found on The SFIA Foundation website