Commercial Academy Level 1: Enhancing Customer Experience

Issued by DP World

The Commercial Academy is an intensive programme that is designed to develop our commercial colleagues’ skills, capabilities, and experience in building customer relationships, selling negotiation. This course is great for all team members who have to deal with customer enquiries on a day to day basis, whether in person, over the phone or by email/bot.

Type Learning
Level Foundational

Skills

Communication
Customer Relationship Building
Delivering Customer Success
Negotiation

Earning Criteria

The Commercial Academy is an intensive programme that is designed to develop our commercial colleagues’ skills, capabilities, and experience in building customer relationships and selling negotiation. This course is great for all team members who have to deal with customer inquiries on a day-to-day basis, whether in person, over the phone, or by email/bot.