Earners of the Customer Service Representative Course badge have mastered customer service and sales skills. They have been trained in call handling best practices, communication and listening techniques, documentation, problem-solving, and troubleshooting skills, conflict negotiation, and responses to difficult customer behaviors. Badge earners are prepared to pass the HDI-CSR exam, including performance-based exam questions.

• Type Learning
• Level Foundational
• Time Hours
• Cost Paid