Frontline Leadership (v.01)
Issued by
Eastern Iowa Community Colleges
The Frontline Leadership program provides a toolkit of practical communication and employee development tools that reduce conflict, improve employee performance, and enhance team effectiveness. Earners of this microcredential have learned to deliver clear direction, coach employees and provide effective feedback. The ultimate goal of the training is to enable the earners to be leaders and to create work environments that foster employee engagement and improve performance.
Additional DetailsSkills
Earning Criteria
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Understand the important role leaders play in the success of the organization and the qualities, skills and traits required of highly effective leaders.
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Learn strategies to understand personality and communication differences, while providing clear and practical tools for adapting communication to be more effective in the workplace
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Analyze levels of engagement within workforces, and brainstorm interventions to help improve engagement and satisfaction within teams.
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Apply a model to help develop effective teams through activities requiring effective communication, dialogue, and problem-solving skills
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Learn the core skills of listening, providing feedback, and giving praise and recognition.
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Utilize tools to help clearly communicate job expectations, as well as ways to provide ongoing feedback and monitoring of performance
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Assess current leadership approaches and analyze employee development
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Explore behaviors needed for effective coaching and use a structured process for planning for a coaching conversation
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Identify clear strategies and techniques for effectively managing conflict on a team
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Recognize the impact of change within an organization, and identify what tools are best for planning for and conducting a change conversation with the team