Customer Experience Program
  • Type Learning
  • Level Intermediate
  • Time Weeks
  • Cost Paid

Customer Experience Program

Issued by Elm

The CXSA Customer Experience Certification curriculum is designed to cover the evolving practices that make-up core & differentiated approaches to CX:Data-driven CX: Learn how to capture, interpret and action relevant data and align to core KPI's &metrics. Human-centric CX: Apply design thinking & innovation to identify & solve organizational challenges & create new opportunities This is where most business differentiation and strategic impact resides.

  • Type Learning
  • Level Intermediate
  • Time Weeks
  • Cost Paid

Skills

Earning Criteria

  • CX Practitioner Certification Including foundational certification. Learn how to supercharge your customer insight programs by combining Data-driven Voce with next practice & outcome-based Human-centric thinking techniques to identify opportunities for change and innovation. Build a rigorous change framework that enables you to both optimize, and customer align Customer journeys to supporting process. Learn how to create deep understanding via data driven Voice of Customer Programs and then add
  • CXSA master certification. Duration 5 days Learn how to apply the principles of customer-centered innovation to uncover hidden customer needs & wants & to design new propositions, products & experiences- Apply service design principles & tools such as empathy mapping & service blueprinting to create& manage the link between people, processes, policies & technology. - Create a CX-practical implementation & governance framework. - Build an agile process to align technology requirements with your
  • CXSA leader certification (includes prepay employee fulfillment, engagement & passion. - Learn how to empathies with your people & apply methods to build empathy within your organizational culture.- Measure the right things for long-term business, customer & employee success. - Creating a sustained customer-focused culture with empowered employees. - Learn the fundamentals of people engagement & create a sustained culture that proactively seeks ways to exceed customer expectations