Customer Service Excellence

Issued by Enterprises University of Pretoria

Earners of this badge have acquired practical skill training to enhance front-line service delivery and elevate customer satisfaction. This is accomplished by providing valuable insights into customer expectations and emphasising the pivotal role these expectations play in ensuring service quality and, consequently, customer satisfaction.

Type Certification
Level Intermediate
Time Months
Cost Paid

Additional Details

Skills

Appropriate phone and e-mail etiquette
Communications Management
Customer Acquisition Management
Customer Analytics
Customer Expectations
Customer Intelligence
Customer Service Training
Customer Support
Interpersonal communication
Service expectations
Service Quality
Solution Delivery

Earning Criteria

The course delves into the improvement of service delivery processes and offers strategies for addressing situations where service delivery falls short of meeting customer expectations. Additionally, it equips participants with the tools to effectively handle challenging customers and customer complaints, and it provides valuable insights into effective customer communication techniques.