Total Quality Management (TQM)

Issued by Enterprises University of Pretoria

Earners of this badge have acquired practical knowledge to enhance their Total Quality Management abilities and effectively equipped with contemporary tools and techniques in quality control that will enable them to articulate and implement quality improvement processes in the workplace in line with the total quality management philosophy. In today's world, customer satisfaction and competitiveness are a function of quality levels, and individuals with the capacity to successfully implement TQM.

Type Certification
Level Intermediate
Time Days
Cost Paid

Additional Details

Skills

Communication skills
Industry specific technical knowledge
Leadership and team management
Organizational and Planning
Problem-solving and decision-making
Project Planning And Execution
Quality Control and Assurance
Resource allocation and management
Risk Management
Statistical Analysis System (SAS)

Earning Criteria

Total quality management is based on the principle that every member of staff must be committed to maintaining high standards of work in every aspect of an organization's operations. Prospective delegates should at least have a National Senior Certificate (Grade 12) or equivalent qualification.