Franklin Foundational Learning-IT Support
Issued by
Franklin Apprenticeships
Badge holders have completed an introductory program that provides a foundation in the basics of technology and AI including office safety, professional skills, enterprise design thinking, agile and an introduction to prompting/GPT/RPA. Badge holders also have introductory knowledge in the fundamentals of IT support, troubleshooting, and Active Directory . They are ready to sit for the CompTIA ITF+/Tech+ certification.
- Type Learning
- Level Foundational
- Time Hours
- Cost Free
Skills
Earning Criteria
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Learners attended sessions focused on resume and interview preparation and business etiquette.
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The technical content of this program covers the basics of IT Support concepts.
Standards
Franklin's Foundational Learning-IT Support program provides the foundational knowledge for learners to succeed in a IT Support/Help Desk apprenticeship programs, which are Registered Apprenticeship Programs with the U.S. Department of Labor.