- Type Learning
- Level Foundational
- Time Hours
- Cost Free
Introduction to Conflict Resolution
Issued by
Franklin Apprenticeships
Earners learn the mediation strategies in high-stress work situations and provide solutions to the task at hand. Learners demonstrate openness to mitigating conflict in the workplace using various methods. The learner will demonstrate how to communicate a difficult conversation in their organization, listen carefully to their coworkers to seek resolution, and develop a plan to work through the conflict in real-time.
- Type Learning
- Level Foundational
- Time Hours
- Cost Free
Skills
Earning Criteria
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Review videos and articles covering techniques of strong conflict resolution and assess which methods are most useful in one's professional context.
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Attend the selected keynote speaker presentation on Introduction to Conflict Resolution. Answer selected questions from the presentation and discuss the results with your Success Coach.
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Demonstrate understanding of a real-world professional problem with a resolution that meets the requirements of your coach, manager, and mentor.