- Type Certification
- Level Advanced
Customer Service Expert Certification
Issued by
Freshworks
Earners of this badge demonstrate proficiency in setting up the Customer Service suite. They have an in-depth understanding of how to: configure omnichannel customer support using modern channels, roles and accesses, enhance efficiency through automation through workflows and automation, and leverage AI capabilities to bring customer delight. The badge is issued on completion of assigned objectives.
- Type Certification
- Level Advanced
Skills
Earning Criteria
-
Passed an evaluation based on understanding and use of Customer Service suite