Freshdesk Expert Certification

Issued by Freshworks

Earners of this badge demonstrate proficiency in setting up the Freshdesk CX suite. They have an in-depth understanding of how to: configure omnichannel customer support using modern channels, enhance efficiency through workflows and automation, and leverage AI capabilities to bring customer delight. The badge is issued on completion of assigned objectives.

Type Certification
Level Advanced

Additional Details

Skills

Admin
AI
Analytics
Conversational Bots
Customer Engagement
Customer Support
CX
HelpDesk
Messaging
Omnichannel

Earning Criteria

Passed an evaluation based on understanding and use of Freshdesk's range of features.
Able to successfully provide a product-based solution for customer pain points identified from a business use case.