Creator Program - Graduate Certificate Additional Details

Creator Program - Graduate Certificate

Issued by Genesys

This badge certifies that the holder has successfully passed the final exam of the Creator Program, Genesys Cloud CX: Graduate Developer Certification.

Additional Details

Skills

  • Genesys Cloud CX API – Configure Analytics API
  • Genesys Cloud CX API – Configure Routing Components
  • Genesys Cloud CX API - Conversation Details
  • Genesys Cloud CX API – Handling Calls using API
  • Genesys Cloud CX API - Historical Report Generation
  • Genesys Cloud CX API - OAuth 2 Authorization Grant Types
  • Genesys Cloud CX API - Quality Report Generation
  • Genesys Cloud CX API - Real-time Reporting
  • Genesys Cloud CX API - User Management
  • Genesys Cloud CX API -Workforce Management
  • Genesys Cloud CX Architect – Bulk Import Feature
  • Genesys Cloud CX Architect – Call Flows
  • Genesys Cloud CX Architect – Configuring Inbound Flows
  • Genesys Cloud CX Architect – Configuring Outbound Flows
  • Genesys Cloud CX Architect – Configuring Secure Flows
  • Genesys Cloud CX Architect – IVR Concepts
  • Genesys Cloud CX Architect – Routing Strategies
  • Genesys Cloud CX Architect – Schedules and Schedule Groups
  • Genesys Cloud CX Contact Center Admin - Configure And Use Quality Management Features
  • Genesys Cloud CX Contact Center Admin - Configure Automatic Call Distribution (ACD)
  • Genesys Cloud CX Contact Center Admin - Configure Scripts For The Contact Center
  • Genesys Cloud CX Contact Center Admin - Contact Center Licensing Levels
  • Genesys Cloud CX Contact Center Admin - Features of Architect
  • Genesys Cloud CX Contact Center Admin - Functions And Features of Contact Center
  • Genesys Cloud CX Contact Center Admin - Genesys Cloud CX Platform Overview
  • Genesys Cloud CX Contact Center Admin – Outbound Features
  • Genesys Cloud CX Contact Center Admin - Performance Dashboards
  • Genesys Cloud CX Contact Center Admin - Roles and Permissions
  • Genesys Cloud CX Contact Center Admin - User and System Prompts
  • Genesys Cloud CX Contact Center Admin - Workforce Management
  • Genesys Cloud CX Contact Center Admin - Wrap-Up Codes
  • Genesys Cloud CX Implementation - Configurations of Genesys Cloud CX Collaborate
  • Genesys Cloud CX Implementation - Edge Configuration
  • Genesys Cloud CX Implementation - Genesys Cloud CX Collaborate Overview
  • Genesys Cloud CX Implementation - Genesys Cloud CX Voice
  • Genesys Cloud CX Implementation - Location And Site Configuration
  • Genesys Cloud CX Implementation - Trunks

Earning Criteria

  • The user must successfully pass the final exam of the Creator Program to receive the badge.