GCP - Genesys Certified Professional Inbound Voice 8 Developer
Issued by
Genesys
The GCP8 – Developer, Inbound Voice Routing (GCD8 – DIV) certification is primarily targeted at consultants, system administrators and approved subcontractors worldwide that assist Genesys partners and customers in creating and/or maintaining IRD-developed routing strategies.
Additional DetailsSkills
- Application Options
- Business Hours
- Business Rules
- Call Flows
- CC Analyzer
- CCPulse+
- Composer
- Configuration Layer
- Configuration Options
- CTI
- Enterprise Routing Solutions(ERS)
- Framework Layered Architecture
- Functions
- Genesys Platform
- Genesys Routing And Reporting
- Inbound Voice
- Interaction Routing Designer
- Log Levels
- Macros And Statistics
- Management Layer
- Media Layer
- ORS And URS
- Permissions And Role-based Access Control
- Pulse
- Service Level Routing
- Services Layer
- SLA
- Solution Control Server
- Stat Server
- Strategies
- Subroutines
- T-Library
- URS Log Analysis
- User Interaction Layer
- Using Genesys Administrator And GAX
- Variables
- Virtual Queues
- Workspace Desktop Edition