Genesys Certified Associate (GCA) - PureCloud (copy)
Issued by
Genesys
This certification is designed to cover the basics of the full PureCloud suite: Collaborate, Communicate, Contact Center, and Architect, and is applicable for Partners in the roles of Implementation Engineer, Field Engineer, Support Engineer.
Additional DetailsSkills
- PureCloud Architect
- PureCloud Architect - Create Inbound Call Flows
- PureCloud Architect - Define Interactive Voice Response
- PureCloud Architect - Define The Components Within The Architect Interface
- PureCloud Architect - Explain The Difference Between An Inbound Call Flow And An Outbound Call Flow
- PureCloud Architect - Work With Prompts
- PureCloud Collaborate
- PureCloud Communicate
- PureCloud Contact Center
- PureCloud Contact Center - Configure Automatic Call Distribution (ACD)
- PureCloud Contact Center - Configure Outbound Dialing Properties
- PureCloud Contact Center - Configure Scripts For The Contact Center
- PureCloud Contact Center - Correctly Configure And Use Features For Quality Management
- PureCloud Contact Center - Define The Functions And Features Of PureCloud Contact Center
- PureCloud Contact Center - Use Data And Analytics To View Information About The Contact Center
Earning Criteria
Standards
This is the GCA Logo to use on your Business Card
This is the Alternate GCA Logo to use on your Business Card