Genesys Certified Professional (GCP) - Intelligent Workload Distribution 8.5 Consultant
Issued by
Genesys
The Genesys Certified Intelligent Workload Distribution 8.5 Solution (GCP85-iWD) Consultant certification validates the candidate's comprehensive understanding of the installation and configuration of Genesys iWD and the Genesys iWD Application. A GCP8-iWD Solution Consultant is recognized as having achieved a foundation knowledge in implementation procedures, deployment planning, configuration, creating and running CCPulse+ reports, and monitoring an iWD 8.5 deployment.
Additional DetailsSkills
- Access Groups
- Agent Groups
- Agent Logins
- Agent Skills
- Alerts
- Apache Tomcat
- Application Objects
- Capacity Rules
- CC Analyzer
- CCPulse+
- Composer
- Computer Telephony Integration
- Configuration Layer
- Configuration Server
- Contact Center Objects
- Database Access Points (DAPs)
- Databases
- DBServer
- DMA
- DNS
- Eclipse
- Framework Layered Architecture
- GA And GAX
- GAX Plug-ins
- Genesys Platform
- Genesys Routing And Reporting
- Genesys Rules System
- Global Task List
- Intelligent Workload Distribution (iWD)
- Interaction Flows
- Interaction Server Installation
- Interactive Insights
- IRD-Based Routing
- iWD Architecture
- IWDBP Strategies
- iWD Component And Services
- iWD Logging
- iWD Setup Utility
- LCA And GDA
- Licensing
- Log Levels
- Log Messages
- LRM
- Management Layer
- Monitoring And Alarms
- Operational Parameters
- ORS
- Permissions And Role-based Access Control
- Persons
- Place Groups
- Places
- Planning And Maintenance
- Pulse
- Read-only And Emergency Modes
- Real Time And Historical Views
- Reporting Services
- SCS
- Services Layer
- State Chart XML (SCXML)
- Stat Server
- Switch
- Switch Objects
- TCP/IP Ports
- Threshold
- URS
- User Interaction Layer
- Widgets
- Workspace
- Workspace Desktop Edition