Genesys Certified Subject Matter Expert - Genesys Cloud CX
Issued by
Genesys
This badge acknowledges the Subject Matter Expert's professional expertise and knowledge of the full Genesys Cloud suite: Collaborate, Communicate, Contact Center, and Architect.
Additional DetailsSkills
- Genesys Cloud Architect
- Genesys Cloud Architect - Define The Components Within The Architect Interface
- Genesys Cloud Architect - Inbound And Outbound Call Flows
- Genesys Cloud Architect - Interactive Voice Response
- Genesys Cloud Architect - Prompts
- Genesys Cloud - Collaborate
- Genesys Cloud - Communicate
- Genesys Cloud Contact Center
- Genesys Cloud Contact Center - Configure And Use Quality Management Features
- Genesys Cloud Contact Center - Configure Automatic Call Distribution (ACD)
- Genesys Cloud Contact Center - Configure Scripts For The Contact Center
- Genesys Cloud Contact Center - Data Actions Integration
- Genesys Cloud Contact Center - Functions And Features
- Genesys Cloud Contact Center - Quality Management
- Genesys Cloud Contact Center - Use Data And Analytics To View Information About The Contact Center
- Genesys Cloud Contact Center - User And System Prompts
- Genesys Cloud Contact Center - Workforce Management
- Genesys Cloud Implemenatation - Edge Configuration
- Genesys Cloud Implemenatation - Genesys Cloud Voice
- Genesys Cloud Implemenatation - Location And Site Configuration
- Genesys Cloud Implemenatation - Trunks
- Genesys Cloud Reporting And Analytics
- Genesys Cloud Reporting And Analytics - Agent Reports
- Genesys Cloud Reporting And Analytics - Dashboards
- Genesys Cloud Reporting And Analytics - Dynamic Views
- Genesys Cloud Reporting And Analytics - Reports Configuration
- Genesys Cloud Reporting And Analytics - TroubleShooting Reports
- Queue Reports And Outbound Reports
Earning Criteria
-
Support exam question development and/or review exam questions