Genesys Certified Subject Matter Expert - Genesys Cloud CX WFM
Issued by
Genesys
This badge acknowledges the Subject Matter Expert's professional expertise and knowledge of Genesys Cloud CX Workforce Management.
Additional DetailsSkills
- Genesys Cloud
- Genesys Cloud - Collaborate
- Genesys Cloud - Communicate
- Genesys Cloud Contact Center
- Genesys Cloud Workforce Management
- Genesys Cloud Workforce Management – Configurations
- Genesys Cloud Workforce Management – Configure Activity Codes
- Genesys Cloud Workforce Management – Configure Schedules
- Genesys Cloud Workforce Management – Configure Service Goal Template
- Genesys Cloud Workforce Management – Configure Time Off Request
- Genesys Cloud Workforce Management – Create A Work Plan
- Genesys Cloud Workforce Management – Create Business Unit
- Genesys Cloud Workforce Management – Create Management Unit
- Genesys Cloud Workforce Management – Manage Short Term Forecasts
- Genesys Cloud Workforce Management – Roles And Permissions
- Genesys Cloud Workforce Management – View Agent Schedule
- Genesys Cloud Workforce Management – View Real-Time And Historical Adherence