Skills

• Access Groups
• Agent Groups
• Agent Logins
• Agent Skills
• Application Objects
• CC Analyzer
• CCPulse+
• Composer
• Configuration Layer
• Configuration Server
• Contact Center Objects
• Database Access Points (DAPs)
• Data Source Architecture
• DNS
• Framework Layered Architecture
• Genesys Deployment Agent (GDA)
• Genesys Platform
• Genesys Routing And Reporting
• GIM_ETL Configuration
• High Availability
• ICON Deployment
• ICON Functions And Components
• ICON Installation
• ICON_Voice Application
• Info Mart Data Sources
• Info Mart Installation
• Interaction Flows
• Interactive Insights
• IRD-Based Routing
• Licensing
• Local Control Agent (LCA)
• Log Levels
• Management Layer
• Monitoring And Alarms
• Multimedia
• ORS
• Outbound
• Permissions And Role-based Access Control
• Persons
• Place Groups
• Places
• Planning And Maintenance
• Pulse
• Read-only And Emergency Modes
• Real Time And Historical Views
• Reporting & Performance Management
• SCS
• Services Layer
• State Chart XML (SCXML)
• Stat Server
• Switch
• TCP/IP Ports
• Tenant Only Views
• Threshold
• URS
• User Interaction Layer
• Using Genesys Administrator And GAX
• Voice
• Widgets
• Workspace
• Workspace Desktop Edition