Genesys Cloud: AI – Digital Bots & Knowledge Certification
Issued by
Genesys
The Genesys Cloud: AI – Digital Bots & Knowledge certification tests students on the following subjects – Genesys Digital Bot Flows setup, configuration, and usage, as well as the Genesys knowledge management solution - Knowledge Workbench. This exam will validate an individual’s Genesys Cloud AI platform expertise.
Additional DetailsSkills
- Analyze Knowledge Optimizer dashboard functionalities
- Build and deploy bot flows
- Classify variables
- Comprehend digital bot flow fundamentals
- Configure the default Knowledge Base
- Create a Knowledge Base
- Create and export draft intents
- Create and use intents
- Create an Intent Miner
- Establish and manage Knowledge Portal
- Execute quality assurance tests on bots
- Navigate and utilize the Knowledge Workbench
- Optimize bot flows
- Optimize bot performance