Genesys Cloud Certified Associate
Issued by
Genesys
This certification is designed to cover the basics of the full Genesys Cloud suite: Collaborate, Communicate, Contact Center, and Architect, and is applicable for Partners in the roles of Implementation Engineer, Field Engineer, and Support Engineer.
Additional DetailsSkills
- Genesys Cloud Architect
- Genesys Cloud Architect - Define The Components Within The Architect Interface
- Genesys Cloud Architect - Inbound And Outbound Call Flows
- Genesys Cloud Architect - Interactive Voice Response
- Genesys Cloud Architect - Prompts
- Genesys Cloud - Collaborate
- Genesys Cloud - Communicate
- Genesys Cloud Contact Center
- Genesys Cloud Contact Center - Configure And Use Quality Management Features
- Genesys Cloud Contact Center - Configure Automatic Call Distribution (ACD)
- Genesys Cloud Contact Center - Configure Scripts
- Genesys Cloud Contact Center - Functions And Features
- Genesys Cloud Contact Center - Use Data And Analytics To View Information About The Contact Center