Genesys Cloud CX: Agent Certification Additional Details

Genesys Cloud CX: Agent Certification

Issued by Genesys

The Genesys Cloud CX: Agent Certification is designed to test a candidate’s expertise in handling calls, emails, and customer chats. Their problem-solving skills will be tested in the form of situational questions. After passing this exam, a candidate will have a thorough knowledge of the processes and features of the Genesys Cloud CX Contact Center.

Additional Details

Skills

  • • Genesys Cloud CX: Agent Certification – Access activity Leaderboards
  • • Genesys Cloud CX: Agent Certification – Genesys Cloud CX Contact Center Components
  • • Genesys Cloud CX: Agent Certification – Handle Time-Off request
  • • Genesys Cloud CX: Agent Certification – Handling Call Routing
  • • Genesys Cloud CX: Agent Certification – Handling DNC Entries
  • • Genesys Cloud CX: Agent Certification – Handling Scripts
  • • Genesys Cloud CX: Agent Certification – Handling SMS interactions
  • • Genesys Cloud CX: Agent Certification – Managing Performance Dashboard
  • • Genesys Cloud CX: Agent Certification – Navigating Genesys Cloud CX
  • • Genesys Cloud CX: Agent Certification – Perform tasks using Genesys Tempo
  • • Genesys Cloud CX: Agent Certification – Queue Management
  • • Genesys Cloud CX: Agent Certification – Trade a shift
  • • Genesys Cloud CX: Agent Certification – Transfer Calls
  • • Genesys Cloud CX: Agent Certification – Understanding Predictive Engagement
  • • Genesys Cloud CX: Agent Certification – Use External Calendar
  • • Genesys Cloud CX: Agent Certification – Working with Development and Feedback Modules
  • • Genesys Cloud CX: Agent Certification – Work with Schedules

Earning Criteria

  • Introduction to Genesys Cloud CX for Agents: Working Together
  • Genesys Cloud CX: Inbound Voice for Agents
  • Genesys Cloud CX: Campaign Tasks for Agents
  • Genesys Cloud CX: Email for Agents
  • Genesys Cloud CX: Chat for Agents
  • Genesys Cloud CX: Agent Activity
  • Genesys Cloud CX: Development and Feedback - Usage for Agents
  • Genesys Cloud CX: Coaching - Usage for Agents
  • Genesys Cloud-CX: AI - Predictive Engagement - Customer Journey for Agents
  • Genesys Cloud CX: WEM - Quality Management - Reviewing My Evaluations
  • Genesys Cloud CX: WEM - Performance and Queue Activation for Agents
  • Genesys Cloud CX: WEM – Schedules for Agents
  • Genesys Cloud CX: WEM - Time Off for Agents
  • Genesys Cloud CX: WEM – Shift Trades for Agents
  • Genesys Cloud CX: WEM – Adding Your Schedule to External Calendars
  • Genesys Cloud CX: WEM – Using Genesys Tempo Mobile Applications
  • Genesys Cloud CX: SMS Basics for Agents
  • Introduction to Genesys Cloud CX for Agents: The Basics
  • bulletIntroduction to Genesys Cloud CX for Agents: Interactions
  • Introduction to Genesys Cloud CX for Agents: Analytics